Mastering the Craft of Client Service

A best practice training course to upskill your teams professional and personal client service capabilities.

Meet Laura Peck

“My motivation is to share what I’ve learned over the years to support your professional and personal growth.”

You will benefit from my thirty-year track record of business success in the highly competitive digital, advertising, and communications industries.

Mastering the Craft of Client Service

Gain knowledge and skills in the best practice aspects of Client Service: 

  • dealing with challenges and conflicts
  • wearing multiple hats 
  • improving productivity
  • creating healthy working relationships
  • on-boarding clients 
  • up-selling clients
  • developing the craft of how to say ‘No’
  • managing upwards and sideways 
  • learning how to respond versus react
Learn more

“The team responded well to the training and we all got a great deal out of it”

Matt TindaleDirector, LinkedIn Marketing Solutions AU & NZ

“Laura is a fantastic business consultant, strategic advisor and account service trainer”

Darren SuttonManaging Partner – Strategy, XCOM

Get in touch

+61 416 055 101