{"id":6396,"date":"2022-04-04T12:41:12","date_gmt":"2022-04-04T02:41:12","guid":{"rendered":"https:\/\/eandl.com.au\/?p=6396"},"modified":"2022-04-11T12:44:34","modified_gmt":"2022-04-11T02:44:34","slug":"service-trust-and-the-flipside","status":"publish","type":"post","link":"https:\/\/eandl.com.au\/service-trust-and-the-flipside\/","title":{"rendered":"Service, Trust and the Flipside"},"content":{"rendered":"<p><a href=\"https:\/\/www.dictionary.com\/browse\/service\">Service<\/a> is defined as an act of helpful activity.<\/p>\n<p>\u2018Being of service&#8217;, aka \u2018helping others\u2019 triggers the release of Oxytocin, boosting our mood and happiness. The higher levels of Oxytocin we experience, the more we want to help others.<\/p>\n<p><strong>Service in Client Service is when we help\/guide\/assist our Clients with the creation and\/or implementation of activities.\u00a0 <\/strong><\/p>\n<p>Ideally, we provide a quality experience, leading to our Clients&#8217; wanting us to continue, increase or expand our areas of service for them in a way that is commercially viable for all parties.<\/p>\n<p>Remember, there are a number of factors and considerations that lead to a single act of service becoming multiple or ongoing.\u00a0 Some are apparent and some are in our subconscious related to perception.<\/p>\n<p>Integral to \u2018trusted\/desired\u2019 service provision are traits recognised by those receiving it and associated with those providing it, which are generally: Quality, Consistency, and Merit, leading to Trust.<\/p>\n<p>Recall some experiences when you were thrilled to find out the same person or company was going to provide you with a service or product. How did you feel?<\/p>\n<p>Also reflect on when you have been disappointed or disengaged.<\/p>\n<p>What was the main influence that truly affected your perception?<\/p>\n<p>I believe it comes down to trust, or lack of it.<\/p>\n<p>What happens when we come up against disappointment or disengagement?<\/p>\n<p>We tend to <strong>over-service<\/strong> by spending a lot more time than has been budgeted for.\u00a0 <strong>We frequently do this subconsciously in order to be liked; more service, more value, more, more, more, more \u2013 chasing our oxytocin bursts but ultimately experiencing the opposite&#8230;<\/strong><\/p>\n<p>The FLIPSIDE &#8211; feeling or experiencing; undervalued, resentment, burnout, doing sub-par rushed work, financial loss, distrust, disappointed bosses, etc. The opposite of what we, as Client Service professionals, strive to provide.<\/p>\n<p>Therefore, can we agree that <strong>Overservicing may actually be the negative Flipside? And&#8230;<\/strong><\/p>\n<p><strong>That Service provided with quality, consistency, merit, and trust (in ourselves and our company) allows us to stay true to our professional purpose<\/strong> to:<\/p>\n<ol>\n<li>Build great long-lasting relationships<\/li>\n<li>Do great work for our clients&#8217;<\/li>\n<li>Make money for the agency<\/li>\n<\/ol>\n<p>I trust you to consider whether the service you are providing is truly best for your company and your client, no matter how uncomfortable you may need to be at times.<\/p>\n<p>&#8211; Laura<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service is defined as an act of helpful activity. \u2018Being of service&#8217;, aka \u2018helping others\u2019 triggers the release of Oxytocin, boosting our mood and happiness. The higher levels of Oxytocin&#8230;<\/p>\n","protected":false},"author":3,"featured_media":6398,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/posts\/6396"}],"collection":[{"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/comments?post=6396"}],"version-history":[{"count":3,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/posts\/6396\/revisions"}],"predecessor-version":[{"id":6400,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/posts\/6396\/revisions\/6400"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/media\/6398"}],"wp:attachment":[{"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/media?parent=6396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/categories?post=6396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eandl.com.au\/wp-json\/wp\/v2\/tags?post=6396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}