{"id":6353,"date":"2021-11-23T16:39:00","date_gmt":"2021-11-23T05:39:00","guid":{"rendered":"https:\/\/eandl.com.au\/?p=6353"},"modified":"2022-02-17T12:38:57","modified_gmt":"2022-02-17T01:38:57","slug":"being-or-doing-the-best-we-can-in-that-moment","status":"publish","type":"post","link":"https:\/\/eandl.com.au\/being-or-doing-the-best-we-can-in-that-moment\/","title":{"rendered":"Being or Doing the Best We Can – In That Moment"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\r\n

Being or Doing the Best We Can – In That Moment\u00a0<\/strong><\/p>\r\n\r\n

Consider the levels of stress we, our clients and the overall world are experiencing.<\/p>\r\n\r\n

Spoken and Unspoken.<\/p>\r\n\r\n

The changes due to the pandemic and its ripple effect.<\/p>\r\n\r\n

How we are confronted with or hiding from the changes we weren\u2019t expecting?<\/p>\r\n\r\n

How does this affect our behaviour and others behaviour?\u00a0 Especially our clients.<\/p>\r\n\r\n

What are the underlying things we aren\u2019t aware of that are affecting us all?<\/p>\r\n\r\n

It\u2019s pervasive yet invisible.<\/p>\r\n

 <\/p>\r\n\r\n

How we manage ourselves and our clients professionally is our job in Client Service<\/strong>. It allows us to maintain a balance and stay true to our purpose:<\/p>\r\n\r\n

 <\/p>\r\n\r\n

    \r\n
  1. Build great long lasting relationships<\/li>\r\n
  2. Do great work for our clients<\/li>\r\n
  3. Make money for the agency<\/li>\r\n<\/ol>\r\n\r\n

    The tools we from our Craft of Client Service course guidelines, and the muscles we are building every day in skilfully handling each situation is what serves us to be the best we can in that moment.<\/strong><\/p>\r\n\r\n

    From a tools perspective we know that PAUSING, ACTIVELY LISTENING, ATTENTION TO DETAIL and CLARIFYING with a CONFIDENT ATTITUDE are some of our main tools in our daily toolbox<\/strong> as client service professionals.<\/p>\r\n\r\n

    Sometimes though, things still don\u2019t go as well as we\u2019d like.\u00a0 The client\u2019s response is out of our control. OR in internal situations we might feel sensitive or not supported. OR our self-critic rears its head and we find ourselves feeling lost, uncomfortable, unconfident or possibly acting out (angry, blaming).<\/p>\r\n\r\n

    Many scenarios can occur when any of these things happen.<\/p>\r\n\r\n

    Let\u2019s take a look at \u2018being or doing the best we can – in that moment\u2019\u00a0<\/strong><\/p>\r\n\r\n

    Ask yourself – What does it look like to you, to allow yourself to own you did the best you could in that moment?<\/p>\r\n\r\n

    Do you do this regularly?\u00a0 Do you positively acknowledge yourself?<\/p>\r\n\r\n

    OR<\/p>\r\n\r\n

    Do you feel often you weren\u2019t \u2018good enough\u2019 in whatever happened and self-criticise, therefore resulting in feeling bad?<\/p>\r\n\r\n

    Let\u2019s break this down.\u00a0 Here is a way you can process<\/strong> and assist yourself:<\/p>\r\n\r\n

     <\/p>\r\n\r\n

      \r\n
    1. \u00a0Did you do the best you could in that moment\/situation?\r\n
        \r\n
      1. If yes \u2013 what do you say to yourself?<\/li>\r\n<\/ol>\r\n
          \r\n
        1. If no \u2013 what do you say to yourself?<\/li>\r\n<\/ol>\r\n<\/li>\r\n
        2. What are the lessons from above for you?<\/li>\r\n
        3. How do you apply these to next time?<\/li>\r\n<\/ol>\r\n\r\n

          How can you set yourself up further for success, especially in anticipation of challenging situations?<\/p>\r\n\r\n

          Here is an abbreviated framework<\/strong> I created for challenging situations that you can apply:<\/p>\r\n\r\n

           <\/p>\r\n\r\n

            \r\n
          1. Prepare \u2013 your content\u2026, and yourself (just before breathe, body prep etc.). Depersonalise!<\/li>\r\n
          2. Deliver \u2013 clear, succinct, depersonalised, solution if appropriate, no apologies.<\/li>\r\n
          3. End \u2013 you own the delivery, the meeting and the end.\u00a0 Be casual, clear and firm if needed.\u00a0 Seek confirmation of comprehension. Clarity of next steps if needed.\u00a0 Confident and casual in your closure.<\/li>\r\n<\/ol>\r\n\r\n

            REMEMBER, it\u2019s not a big deal except for in the moment perhaps, and this too shall pass.<\/strong><\/p>\r\n\r\n

            Looking ahead exercise:<\/p>\r\n\r\n

            It\u2019s two years from now, and you are reflecting back on that big presentation you did two years ago or on a tough conversation you had:<\/p>\r\n\r\n

            – What do you say to yourself about it?<\/p>\r\n\r\n

            – Could you have done any different than you did at the time with the skills and resources you had then?<\/p>\r\n

             <\/p>\r\n\r\n

            Acknowledging MINDFULLY to ourselves that WE DID THE BEST WE COULD IN THAT MOMENT is the best gift we can give ourselves.\u00a0<\/strong><\/p>\r\n\r\n

            I think you all deserve this gift, don\u2019t you? \ud83d\ude42<\/p>\r\n\r\n

            – Laura<\/strong><\/p>\r\n\r\n

             <\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"

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