{"id":6169,"date":"2022-02-07T03:46:41","date_gmt":"2022-02-07T03:46:41","guid":{"rendered":"https:\/\/eandl.com.au\/?page_id=6169"},"modified":"2022-02-12T02:41:05","modified_gmt":"2022-02-12T02:41:05","slug":"thecraft","status":"publish","type":"page","link":"https:\/\/eandl.com.au\/thecraft\/","title":{"rendered":"Mastering the Craft of Client Service"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#a3c18d&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; bottom_padding=&#8221;8%&#8221; top_padding_tablet=&#8221;8%&#8221; bottom_padding_tablet=&#8221;8%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; id=&#8221;home&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;top_to_bottom&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;straight_section&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;no-extra-padding&#8221; column_padding_phone=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;top-bottom&#8221; column_element_spacing=&#8221;10px&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; zindex=&#8221;100&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; min_width=&#8221;47vh&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;5px&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; enable_border_animation=&#8221;true&#8221;][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1644216164942{margin-bottom: 20px !important;}&#8221;]\n<h1>Mastering the Craft<br \/>\nof Client Service<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; min_width=&#8221;47vh&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;5px&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; enable_border_animation=&#8221;true&#8221;][vc_column_text]\n<h3>Your team will gain knowledge and skills in the best practice aspects of Client Service:<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<h4>wearing multiple hats<\/h4>\n<\/li>\n<li>\n<h4>improving productivity<\/h4>\n<\/li>\n<li>\n<h4>creating healthy working relationships<\/h4>\n<\/li>\n<li>\n<h4>on-boarding clients<\/h4>\n<\/li>\n<li>\n<h4>up-selling clients<\/h4>\n<\/li>\n<li>\n<h4>developing the craft of how to say \u2018No\u2019<\/h4>\n<\/li>\n<li>\n<h4>dealing with challenges and conflicts<\/h4>\n<\/li>\n<li>\n<h4>managing upwards and sideways<\/h4>\n<\/li>\n<li>\n<h4>learning how to respond versus react<\/h4>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Implementing these skills\/teachings will provide consistency, structure and scalability for your agency\u2019s growth as well as provide professional and personal development for your team.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; 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full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; bottom_padding=&#8221;8%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;default&#8221;]\n<h2>A best practice training course to upskill your teams professional and personal client service capabilities.<\/h2>\n[\/split_line_heading][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;column_reverse&#8221; column_direction_phone=&#8221;column_reverse&#8221; bg_color=&#8221;#efefef&#8221; 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column_link_target=&#8221;_self&#8221; zindex=&#8221;100&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; min_width=&#8221;47vh&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;5px&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; enable_border_animation=&#8221;true&#8221;][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1644207480028{margin-bottom: 20px !important;}&#8221;]\n<h3>Course Experience and Inclusions<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; min_width=&#8221;47vh&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;5px&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; enable_border_animation=&#8221;true&#8221;][vc_column_text]\n<h4>Our master Training course is personalised for your company, including pre and post engagement with your team via email and live video stream (or in person).<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>Sessions:<\/strong><\/p>\n<ul>\n<li>6 x 2 hours.<\/li>\n<li>Facilitated by Laura Peck<\/li>\n<li>All sessions are interactive including: Reflection, participation, theory, frameworks, discussion, practice, inclusion and mindfulness techniques<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Session Topics:<\/strong><\/p>\n<ul>\n<li>All about You and the Agency<\/li>\n<li>Boundaries and Behaviour<\/li>\n<li>Conflicts and Escalation<\/li>\n<li>Meetings and Etiquette<\/li>\n<li>2 additional experiential rounds across all topics<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Reference Materials:<\/strong><\/p>\n<ul>\n<li>Processes<\/li>\n<li>Frameworks<\/li>\n<li>Theory<\/li>\n<li>Best practice guidelines<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Customised learnings:<\/strong><\/p>\n<p>Pre assignment allowing team and management to contribute to the key learning outcomes based on identifying current client service and internal issues or challenges<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Measurement of progress and learnings:<\/strong><\/p>\n<ul>\n<li>Post course assignment for team and management to reflect on the key learnings gained and what they are doing or will be doing differently<\/li>\n<li>3-months post training email check-in for progress update from team members<\/li>\n<\/ul>\n<p><strong>Insights for Agency Management:<\/strong><\/p>\n<ul>\n<li>Post training report provided with insights and suggestions for how Agency Management can support the team and their overall growth<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Optional<\/strong>:<\/p>\n<ul>\n<li>Ongoing Monthly group sessions via video call<br \/>\n&#8211; 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